5feet Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") apply to the use of the 5feet platform and all related services ("Services"). By accessing the 5feet website, creating an account, or using any of the Services, you are considered to have fully agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the 5feet platform. These Terms constitute a binding legal agreement and govern the relationship between the user and 5feet.

These Terms operate together with 5feet's Privacy Policy and Responsible Gaming Policy. The documents mentioned are complementary to each other and should be read together.

2 Account Registration and Eligibility

2.1 Age Limit and Eligibility Requirements

To register on the 5feet platform and use the Services, you must meet the following requirements:

• You must be 21 years of age or older.
• You must be a resident of a country or region where the use of online gaming services is not legally prohibited.
• You must create the account in your own name and for yourself — not on behalf of any third party.
• You must not have any previously closed or suspended account on 5feet.

2.2 Information Provided at Registration

At the time of account registration, you must provide accurate, complete, and up-to-date information. Providing false or misleading information is a violation of the Terms and may result in immediate account closure.

2.3 One Account Policy

Each person may create only one account. If multiple accounts are found under the same person's name, all accounts will be permanently closed and the stored balance may be forfeited.

2.4 Identity Verification (KYC)

5feet reserves the right to verify your identity at any time. The following documents may be requested during the identity verification process:

• Copy of National Identity Card (NID) or passport
• Recent utility bill or bank statement (for proof of address)
• Proof of ownership of the payment method used

The withdrawal process may be put on hold until verification is complete.

3 Account Security and Responsibility

3.1 Password and Login Details

It is your responsibility to keep your account login details (username and password) confidential. You should not share this information with anyone. Use a strong, unique password and change it regularly.

3.2 Unauthorized Access

If you suspect any unauthorized access to your account, notify our support team immediately. You are responsible for all activity carried out from your account until negligence on the part of 5feet is proven.

3.3 Updating Profile Information

If any of your personal details change (such as phone number or address), please inform 5feet as soon as possible. 5feet will not be responsible for any inconvenience caused by outdated information.

4 Deposit and Withdrawal Policy

4.1 Deposits

5feet currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳300 (for each method)
• Deposits are generally credited to the account instantly.
• No processing fee is charged for deposits.
• The payment method used must be registered in your own name.

4.2 Withdrawals

The following rules apply when withdrawing deposited funds:

• Minimum withdrawal amount: ৳800
• Standard processing time: 10 to 45 minutes
• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process may be delayed until the identity verification process is complete.

4.3 Transaction Precautions

5feet reserves the right to investigate, suspend, or cancel any transaction on suspicion of suspicious activity or money laundering. All transactions are reviewed in accordance with applicable laws and regulations.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

5feet offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. This bonus applies only once and is limited to one account.

5.2 Wagering Requirements

Before withdrawing bonus funds, the specified wagering requirements must be met:

• Wagering requirement for the welcome bonus: 20x (bonus amount × 20)
• The time limit for meeting the wagering requirement will be stated in each promotion's details.
• Specific games may contribute different percentages toward the wagering requirement.

5.3 General Bonus Terms

• Bonuses apply only to your own account and are non-transferable.
• Winnings from bets placed with bonus funds must meet the wagering requirement before they can be withdrawn.
• If evidence of bonus abuse or manipulation is found, the bonus will be cancelled.
• Attempting to collect bonuses through multiple accounts is a serious violation of the Terms.

5.4 Changes to Promotional Offers

5feet reserves the right to change, suspend, or cancel the terms of any bonus or promotional offer at any time. A notice will be published on our platform before changes take effect.

6 Gaming Rules

6.1 General Gaming Terms

All games available on 5feet — slots, live casino, baccarat, roulette, blackjack, cricket betting, and others — each have their own specific rules displayed in the game interface.

• The outcome of each game is determined by a certified Random Number Generator (RNG).
• In the event of a technical error, the round in question will be considered void and the bet amount will be refunded.
• If the connection is lost mid-game, the bet remains valid and the system will complete the process automatically.

6.2 Betting Limits

Each game and market has set minimum and maximum betting limits. These limits are clearly displayed within the game. 5feet reserves the right to change betting limits for reasonable cause.

6.3 Special Sports Betting Terms

For cricket (BPL, IPL, T20 World Cup, ICC tournaments) and other sports betting:

• 5feet reserves the right to accept or reject bets on any event.
• If an event is cancelled, the bet amount will be refunded.
• Bets may be cancelled on suspicion of match fixing or any form of manipulation.
• The official results of the relevant sports governing body (ICC, BCB) will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the 5feet platform:

• Playing games using bots, scripts, automated software, or artificial intelligence.
• Hacking, phishing, or any form of cyber attack.
• Knowingly exploiting any bug or error in the platform (any such error found must be reported to support immediately).
• Using the platform for the purpose of money laundering or financing terrorist activities.
• Colluding with others to place pre-arranged bets.
• Spreading false information about the platform or its users.
• Attempting to gain unauthorized access to another user's account.
• Placing bets on behalf of a third party or using their funds.

Involvement in any of the above activities will result in immediate account closure and all deposited funds may be forfeited.

8 Intellectual Property

All content on the 5feet website — logos, designs, graphics, text, software, and other elements — are the intellectual property of 5feet or its licensors.

Copying, republishing, distributing, modifying, or using these assets for commercial purposes without prior written permission is strictly prohibited.

For any requests regarding the use of 5feet content, please contact [email protected].

9 Limitation of Liability

9.1 Service Availability

5feet does not guarantee uninterrupted availability of its services. Services may be disrupted due to maintenance, technical issues, or reasons beyond our control.

9.2 Third-Party Services

5feet's platform uses third-party game provider software (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These providers' own terms and conditions may apply.

9.3 Liability for Losses

To the fullest extent permitted by law, 5feet will not be liable for any indirect, incidental, or consequential losses. Financial losses in gaming are at the user's own risk.

10 Account Suspension and Closure

10.1 Account Closure by 5feet

5feet may suspend or permanently close your account without notice in the following circumstances:

• Violation of any provision of these Terms
• Evidence of fraud, manipulation, or misconduct
• Providing false or incomplete identity information
• In accordance with a court order or government directive

10.2 Account Closure by User

You may close your account at any time. To request account closure, contact our live chat support or email us at [email protected]. It is recommended that you withdraw any available balance before closing your account.

10.3 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a specified period or permanently. For more details, please visit our Responsible Gaming page.

11 Responsible Gaming

5feet believes that gaming is a form of entertainment and should be enjoyed responsibly. We place the highest importance on the well-being and safety of our users.

• We provide users with the option to set spending limits.
• If signs of gaming addiction appear, it is advised to seek professional help immediately.
• Only individuals aged 21 or above are permitted to use this platform.
• Our support team is always available to assist with concerns related to problem gaming.

To learn about our detailed responsible gaming policy, please read the Responsible Gaming page.

12 Changes to Terms

5feet reserves the right to modify these terms at any time. For significant changes, we will post a notice on our platform and a notification may be sent to your registered email.

Continued use of the platform after updated terms are published will be taken to mean that you have accepted the new terms. The latest version of the terms will always be available on this page.

13 Contact & Complaints

If you have any questions, complaints, or suggestions regarding these terms or 5feet's services, please contact us:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

After receiving a complaint, our support team will investigate promptly and work to provide a resolution. All complaints are handled with confidentiality.

For more information about these terms, you may also visit our FAQ page.