Frequently Asked Questions
5feet FAQ — All Your Questions Answered
in One Place
From opening an account to bKash deposits, claiming bonuses, cricket betting, and responsible gaming — find straightforward answers to all your questions right here.
5feet is a trusted online gaming platform in Bangladesh. This FAQ page has been built around the most common questions from Bangladeshi players. For account registration, depositing and withdrawing via bKash or Nagad, welcome bonus terms, cricket betting rules, or anything related to security — browse the sections below. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
All Questions Answered
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Safety and Responsible Gaming
Account and Registration
To open an account at 5feet, you need an active mobile number, an email address, and your national ID card information. The registration process is entirely online and can be completed in just a few minutes. Registering with accurate information ensures no issues with verification or withdrawals later on.
To register and play on the 5feet platform, you must be at least 21 years old. Anyone under 21 is strictly prohibited from opening an account or using the platform. A national ID card or other valid identity document may be requested for age verification.
No. Each person may hold only one 5feet account. Attempting to open multiple accounts will be considered a violation of the bonus policy, and the accounts involved may be closed. If you cannot access your existing account, please contact the support team.
Use the "Forgot Password" option on the 5feet login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble with this process, our 24/7 live chat support is available to help.
Account verification (KYC) is carried out to confirm a user's identity and prevent fraudulent activity. Before initiating a withdrawal, you may be asked to submit a scan or clear photo of your national ID card along with a selfie. Once verification is successful, a confirmation message will be sent from 5feet.
Deposits and Withdrawals
Depositing money to 5feet via bKash is very fast — funds are usually credited to your account within a few seconds to a few minutes. There may be a slight delay during periods of high network traffic. The minimum deposit amount is ৳300. If you experience any issues, contact support with your transaction reference number.
5feet currently supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount across all methods is ৳300 and the minimum withdrawal amount is ৳800. Any newly added payment methods will be announced on the platform.
Withdrawal requests from 5feet are generally processed within 10 to 45 minutes. Withdrawals via bKash, Nagad, and Rocket are the fastest. If account verification is not yet complete, or for a first-time withdrawal, it may take a little longer.
5feet does not charge any additional fees on deposits or withdrawals on its end. However, bKash, Nagad, or bank transaction charges may apply — these are entirely subject to the respective payment provider's policy. It is advisable to check the charges in the relevant app before making a transaction.
Go to the cashier section of 5feet and select Nagad from the "Deposit" option. Send the specified amount from the Nagad app to the merchant number shown, then submit the form with your transaction ID. The minimum amount is ৳300. Once the transaction is successful, the funds will be added to your 5feet balance.
Yes, it is possible to withdraw directly to a bank account from 5feet. Transfers can be made to various banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Bank transfers may take slightly longer than mobile wallets, but are generally completed within 10 to 45 minutes.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the sports section of 5feet and select BPL from the cricket section. You can place bets on various markets — including match winner, top batsman, and over/under — both before the match starts and during live play. Review the odds carefully before placing a bet and plan your budget accordingly.
The slots section of 5feet features hundreds of slot games from the world's leading software providers, including PG Soft, Pragmatic Play, and JILI. You will find all kinds of games — Asian-themed slots, classic fruit slots, adventure titles, and Megaways. Each game also offers a demo mode so you can practice for free.
Yes, the 5feet live casino is fully mobile-friendly. You can enjoy all live table games — including live baccarat, live roulette, and live blackjack — from any Android or iOS smartphone or tablet via a browser. Use a stable internet connection for the best experience.
RTP (Return to Player) is the theoretical rate at which a game returns a portion of total bets placed over the long term. For example, a 96% RTP means that, on average, ৳96 is paid back for every ৳100 wagered — however, this is an average across thousands of rounds, not a guarantee for any single session. 5feet only offers games from providers that ensure fair play.
Yes, Aviator by Spribe along with various other crash and instant games are available at 5feet. In this type of game, a multiplier continuously increases and the player must cash out before it crashes. The game is fast-paced and straightforward, but play responsibly with a set budget.
Bonuses and Promotions
5feet offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. This means if you deposit ৳7,500, you will receive a ৳15,000 bonus. The bonus is added automatically. Check the cashier page to see whether a promo code is needed at the time of your first deposit to activate the bonus.
The wagering requirement for the welcome bonus is 20x. This means you must wager 20 times the bonus amount before you can make a withdrawal. For example, if you receive a ৳5,000 bonus, you will need to place a total of ৳100,000 in bets before it can be withdrawn. Read the terms and conditions for the time limit on meeting this requirement.
5feet's VIP program has three tiers: Bronze — weekly cashback up to 0.4%, Silver — weekly cashback up to 0.8%, and Gold — weekly cashback up to 1.2%. By playing regularly, you can gradually move up to higher tiers and enjoy more benefits.
5feet regularly runs various promotional offers — such as reload bonuses, free spins, and special tournament prizes. Referral and special occasion offers (Eid, Pahela Baishakh, T20 season) are announced in due course. Check the promotions page regularly to see the latest offers.
Your real balance is the money you have deposited and can withdraw directly. Your bonus balance is the additional amount granted by 5feet, which can only be withdrawn after meeting the specified wagering conditions. Generally, your real balance is used first when placing bets. See the terms and conditions page for more details.
Security & Responsible Gaming
5feet is a safe and reliable platform. All your personal and financial information is protected by SSL encryption technology. Payment information is not shared with third parties. Our servers undergo regular security checks to ensure your data remains secure at all times.
Yes, 5feet places the highest importance on responsible gaming. You can go to your account settings to set daily or weekly betting limits, or activate self-exclusion for a set period of time. Contact our 24/7 live chat for any assistance.
Gaming addiction is a serious issue and 5feet is aware of this. If you or someone close to you is facing this problem, speak with the 5feet support team — they will help with self-exclusion or account closure. Seeking advice from a professional counsellor is also encouraged.
5feet only offers games from world-class game providers that use Random Number Generator (RNG) technology — this ensures that every outcome is completely random and unbiased. Providers such as Pragmatic Play, PG Soft, JILI, and Spribe undergo regular third-party audits.
The 5feet support team is available in Bengali 7 days a week, 24 hours a day. The fastest way to get in touch is via the live chat button on the platform. You can also contact us by email: [email protected]. Phone or WhatsApp support is not currently available.
Still have questions?
Contact Support
Our expert team is available in Bengali 24/7 to assist you. Connect via live chat or send us an email — get quick solutions.
Email: [email protected] | For ages 21+